Sessions and fees
 

All therapy and counselling sessions are held in a private purpose-built therapy studio. There are gaps between sessions, so you won’t bump into other clients.

 

The price for individual sessions is £70 (1 hour). This should be paid at the end of the session.  We do not offer discounted sessions, as we both already provide our time for free at our volunteering positions each week. 

 

 

Cancellation policy
 

The information below is set out to be as transparent as possible to avoid any future disagreements and to assist you should you need to cancel a session or are running late.

 

We understand that things happen in life, such as work commitments or illness which means you may occasionally need to cancel a session. If it’s feasible and works for you the session can be held over the phone or via video call. If not and you have to cancel a booked session, please do so at least 48 hours before your scheduled session start time.

 

If the session is cancelled between 48 and 24 hours before your scheduled session you will be liable for 50% of the session fee and if you cancel within 24 hours you will be liable for 100% of the session fee. These payments will need to be made at your next session. There are no exceptions.

 

If you’re running late for a session, please call or text us. We will wait for you and you can use the remaining session time when you arrive.  If you are more than 15 minutes late and we haven’t heard from you, we will call you and if we can’t speak to you, the session will be cancelled and you will be liable for 100% of the session fee, payable at your next appointment.

 

If you miss two consecutive sessions without prior notice, we will be forced to end our work with you.